Our Promise to You: Your base bike Warranty

At base bikes, we stand behind the products we sell. This page explains the warranty we provide for base bikes products, how warranty claims work for third-party accessories, and your rights under Australian Consumer Law.

The base bikes voluntary warranty applies to products purchased directly from base bikes or from an authorised Australian retailer. The warranty period begins on the date of the original retail purchase, as shown by the customer’s proof of purchase.

The benefits provided by this voluntary warranty are in addition to your other rights and remedies under law.

base bikes bicycles

Frame and fork warranty

base bikes frames and rigid forks are covered by a five-year warranty against manufacturing defects in materials and workmanship.

Components and parts warranty

Other original components and parts supplied with a base bike are covered by a two-year warranty against manufacturing defects from the date of purchase, excluding wear-and-tear items.

This includes items such as handlebars, seat posts, cranks and other non-wearable parts.

Wear-and-tear items

Wear and tear items such as tyres, tubes, brake pads, cables, and chains are not covered under the warranty. These parts are subject to regular maintenance and replacement due to normal use.

base bikes accessories

base bikes-branded accessories are covered by a 12-month warranty against manufacturing defects in materials and workmanship from the date of purchase, unless a different warranty period is stated on the product page or product packaging.

This warranty is intended to cover manufacturing defects. It does not usually apply to issues caused by normal use, wear and tear, misuse, modification, or use with products the accessory was not designed to fit.

Third-party accessories

We also sell accessories made by other brands. Any applicable manufacturer’s warranty applies to those products. If you purchased the product from base bikes, please contact us and we’ll handle your warranty claim in the usual way.

Manufacturer warranties are in addition to your rights under Australian Consumer Law.

base bikes does not provide an additional warranty for third-party accessories unless this is expressly stated on the product page.

Warranty conditions

To help us assess a claim, we may ask for:

• proof of purchase;
• photos or video of the issue;
• a description of how the product was used, fitted or maintained;
• return of the product if inspection is required.

The voluntary base bikes warranty applies to the original purchaser and is not transferable.

What is not covered by our warranty

Our warranty does not cover damage or issues caused by:

• Misuse or abuse, such as jumping, stunt riding, or competitive events.
  
• Improper assembly or failure to maintain the bicycle in accordance with its user manual.
• Installation of parts or accessories not originally intended or compatible with the bike as sold.
• Normal wear and tear, corrosion, cosmetic damage or accidents. 

These exclusions apply to our warranty only and do not limit your rights under Australian Consumer Law.

How to make a claim

If you purchased from base bikes, contact us at contactus@basebikes.com.au with your order number, a description of the issue, and photos or video if possible. We will assess photos first where practical, then give return or collection instructions if inspection is needed. We will usually respond within one to two business days.

If a manufacturing defect is covered by our voluntary warranty, we will repair or replace the affected part or product. We may agree another suitable remedy with you. This does not affect any remedy you are entitled to under Australian Consumer Law, including your rights where there is a major failure.

If you purchased from another retailer, you may contact that retailer about your rights under Australian Consumer Law, or contact us directly about the base bikes voluntary warranty. If a refund or return needs to be processed through the retailer that sold you the product, we will work with them to resolve the claim.

Where a valid warranty or consumer guarantee claim requires a return or replacement shipment, base bikes will cover reasonable shipping costs.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact details

Bikes for Kids Pty Ltd trading as base bikes

Phone: 08 7122 3469 (Mon-Fri 9am-5pm ACST)

Email: contactus@basebikes.com.au

Address: PO Box 19, Crafers, South Australia, 5152.

ABN 37 675 771 641 | ACN 675 771 641

Policy Updated 5/10/2026