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🎉 16 inch bike: now an Australian Good Design Award winner!
"If only all businesses ran the way Base Bikes does! My son now owns an outstanding first bike which is super light, easy to ride, safe and looks so cool."

Refund policy

Free 100 day returns

All our bikes are backed by 100 day, easy, free, returns. This means you have 100 days after receiving your bike to request a full refund simply because you changed your mind.

We will pay for return postage and provide a full refund. The full refund includes the initial shipping cost.

We will usually organise a collection from you. However, in some cases we may require you to take the packaged bike to a local dispatch point, such as your local Post Office (Australia Post) to send back to us.

After assembling and checking for size, if you would like to take the bike for a spin outside before you decide to keep the bike then don't hesitate - go for it! Please test the bike on a dry (rather than muddy) surface initially, just in case you'd like to return the bike.

Please also retain the original packaging until you are sure you wish to keep the bike.

For a change-of-mind return, the bike needs to be in the same condition as it arrived, and in the original packaging. If you have any questions or concerns with this please get in touch and we will work with you to sort it out. We're super friendly and we have kids too!

You’ll also need the receipt or proof of purchase, such as your order confirmation email. 

To start a return, please email us at contactus@basebikes.com.au. Please include your proof of purchase.

We’ll be in touch with simple instructions to help you get your return sorted. Just a heads-up — we’re unable to accept items that are sent back without a return request first.

Once your return arrives and we’ve had a quick look over it, we’ll let you know. If everything’s good to go, your refund will be processed to your original payment method within 14 days of approval.

 

Damages and issues

Please take a moment to check your order when it arrives. If anything’s not quite right — whether it’s damaged, defective, or not what you expected — just get in touch with us straight away and we’ll make it right as quickly as possible. Your satisfaction is our priority!

 

Questions

You can contact us for any return question at contactus@basebikes.com.au or on 08 7122 3469. 

 

 

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