FAQs
Got a question? You're not alone! Whether it’s about training wheels, putting your bike together, or where to check one out in person — we’ve answered the most common questions right here.
If you're still curious or just like to talk to a real human, just reach out — we’re always happy to help.
Are training wheels compatible?
Training wheels can be fitted to the base 16 (16 inch bike). The base 20 (20 inch bike) is not compatible with training wheels.
Standard training wheels available from most bike retails can be purchased separately and attached at the rear axle of the base 16. Most styles should work fine, but please first check with your supplier or contact us.
We sell the Azur training wheels for the base 16.
Can I download the bike manual?
Lost your manual? No worries, you can download our comprehensive guides here.
base 16 and base 20 manual:
Can I buy base bikes in a bike shop?
While we’re mostly online, we’ve teamed up with a handful of awesome bike stores – perfect if you’d rather check out the bike in person before you buy! You can find our stockists here.
If you prefer to shop from home, you can purchase base bikes from our website and they will arrive on your doorstep with only minor assembly needed. We also offer free 100 day easy returns, just in case it's not quite right.
The bike is out of stock. When can I order it?
If an item is listed as 'SOLD OUT - NOTIFY ME WHEN IT'S AVAILABLE', it means we currently have no stock and the date for freight arrival is not yet confirmed. Click on the 'SOLD OUT' button and enter your email address to be notified when the item is open for pre-orders.
Pre-orders will generally be available once the freight arrival date in our warehouse has been confirmed. At this time, you will usually be able to make a pre-order and we will notify you once the item has arrived and it is ready for shipping.
How pre-assembled is the bike?
The bike comes almost ready-to-roll. For base 16 and base 20, you will just need to attach the pedals and rotate and secure the handlebar. We include the tools you will need and a bike manual describing these assembly instructions.
For base balance, you will need to attach the front wheel and rotate and secure the handlebars. We include the tools you need.
Refer to our assembly guide for all the help you need.
